Dear Valued Customer,

Thank you for choosing our jewelry products. We are committed to providing you with high-quality accessories and ensuring a comprehensive after-sales service experience. Please note that returns or exchanges are not accepted for non-quality-related issues, as jewelry is a personal accessory worn closely to the body and is not suitable for resale. Below is our 30-day return policy for quality-related issues. Please read it carefully.

I. Definition of Quality Issues

Loose or Fallen Stones

Our stone jewelry (e.g., tiger’s eye bracelets) is crafted using manual setting techniques, secured with jewelry glue and settings. If you notice any stones falling out upon delivery, this is considered a quality issue, and we will offer a return or exchange.

Note: If the glue loses its adhesion due to water exposure during wear and lack of timely maintenance, this is not considered a quality issue but rather improper care.

Scratches or Pits on Pearls

Pearls are natural treasures formed by mollusks, and surface growth lines are not considered quality issues. However, if there are severe scratches or pits that affect the appearance, this is considered a quality issue, and we will handle the return or exchange.

Note: Natural imperfections that do not affect the overall beauty of the pearl are not considered quality issues.

Stuck or Non-Functional Extender Chains

If the extender chain of a necklace or bracelet is stuck or cannot be opened, this is considered a quality issue. We can repair or replace the extender chain or offer a return/exchange.

II. Non-Quality Issue Clarifications

Bent or Broken Earring Posts

The posts of silver earrings are relatively soft. If they become bent or broken due to sleeping with earrings on or external force, this is not considered a quality issue. Please handle with care during wear.

Incorrect Size or Breakage Due to External Force

If a bracelet does not fit the customer’s wrist or breaks due to external force during wear, this is not considered a quality issue. Please confirm the size before purchasing and avoid excessive force during wear.

III. Return Process

Requesting a Return

If you identify a quality issue within 30 days of receiving the product, please contact our customer service team promptly and provide relevant photos or videos as evidence.

Review and Confirmation

Our after-sales team will review your return request within 1-3 business days. If the issue is confirmed as a quality problem, we will arrange a return or exchange.

Return Method

Please ship the product back to our designated address (shipping costs will be covered by us) along with the order number and a return note. Once we receive the product, we will process your refund or exchange promptly.

Refund Timeline

Refunds will be completed within 3-5 business days after we confirm receipt of the returned product. The exact timing depends on your bank or payment platform.

IV. Care Recommendations

To extend the lifespan of your jewelry, we recommend the following:

Silver Jewelry Care: When not in use, store silver jewelry in an anti-tarnish sealed bag to prevent oxidation and tarnishing.

Avoid Chemicals: Keep jewelry away from perfumes, cosmetics, cleaning agents, and other chemicals to prevent corrosion or discoloration.

Regular Cleaning: Gently polish the surface of your jewelry with a soft cloth to maintain its shine.

Proper Storage: Store jewelry separately to avoid scratches caused by contact with hard objects.

V. Important Notes

Product Completeness

When returning a product, ensure that the item and all accessories (e.g., packaging box, certificates) are intact. Incomplete returns may affect the processing of your request.

Non-Quality Related Returns

Returns for non-quality issues (e.g., incorrect size, personal preference) are not accepted. Please carefully review product details and size information before purchasing.

VI. Contact Us

If you have any questions or need assistance, please feel free to contact our customer service 

Online Chat: Click the “Live Chat” button on the bottom right corner of our website.

Thank you for your understanding and support. We are dedicated to providing you with exceptional products and services!